This program is approved for 4.5 PDCs toward SHRM-CP® and SHRM-SCP® recertification through Above Coaching, a recognized SHRM Recertification Provider

What You'll Learn:

  • Reframe Conflict as a Leadership Skill

    Learn how to approach conflict with confidence rather than avoidance. Understand the emotional and neurological drivers behind conflict, and discover how healthy tension can strengthen trust, alignment, and team performance.

    • Reframe conflict as an opportunity for clarity and growth
    • Recognize the hidden costs of avoidance and unresolved tension
    • Identify healthy vs. unhealthy conflict patterns
    • Navigate difficult conversations with greater confidence and emotional intelligence

  • Address Issues Before They Escalate

    Develop the ability to recognize and address concerns early, before frustration, resentment, and misalignment have time to grow. Learn communication strategies that create accountability while preserving trust.

    • Address problems proactively instead of reactively
    • Recognize the compounding effect of unresolved issues
    • Communicate concerns clearly and respectfully
    • Prevent unnecessary escalation through intentional leadership conversations

  • Give and Receive Feedback Effectively

    Master the art of feedback by learning how to communicate observations without triggering defensiveness and how to receive feedback with openness and maturity. Build a culture where feedback supports growth instead of fear.

    • Deliver behavior-based feedback that creates learning and accountability
    • Balance directness with respect and emotional intelligence
    • Reduce defensiveness during feedback conversations
    • Develop a growth-oriented approach to receiving feedback

  • Create Accountability Without Micromanagement

    Learn how to establish clear expectations, build ownership, and hold standards consistently without relying on control or excessive oversight. Create an environment where accountability becomes a shared responsibility.

    • Set clear expectations that increase ownership and follow-through
    • Distinguish accountability from micromanagement
    • Build trust through consistency, boundaries, and leadership integrity
    • Foster a culture of responsibility, ownership, and healthy accountability

Who Will This Benefit Most?

Emerging and New
Leaders

Stepping into leadership can feel exciting, overwhelming, and uncertain all at the same time. This course helps you build a strong foundation of self-awareness, confidence, and leadership presence so you can lead with greater clarity from the start.

Team Leads and Project Leaders

Leadership isn't limited to job titles. If you're responsible for influencing others, coordinating projects, or driving results through people, this course will help you increase your effectiveness and leadership confidence.

Business Owners and Entrepreneurs

As your business grows, your leadership becomes one of your most important assets. Learn how to lead yourself with intention, make better decisions, and create the mindset and habits that support long-term success.

Managers and Supervisors

Whether you've been leading for months or years, leadership growth never stops. Strengthen your ability to navigate challenges, communicate effectively, manage emotions, and create a positive impact on the people you lead.

Coaches and Consultants

The ability to lead conversations, build trust, and create meaningful change is at the heart of both coaching and consulting. This course helps deepen self-awareness and leadership presence while strengthening your ability to influence and support others.

Professionals Seeking Growth

You don't need a leadership title to benefit from leadership development. If you're committed to becoming more self-aware, emotionally intelligent, and intentional in how you show up at work and in life, this course is for you.

Course Includes:

Instructor

Rita Curtis, PCC, MSML

Rita is an ICF Professional Certified Coach (PCC), leadership development professional, and Founder + Director of Education at Above Coaching.

With more than 15 years of leadership, coaching, training, and organizational development experience, Rita has helped leaders strengthen communication, increase self-awareness, navigate challenges, and lead with greater confidence and authenticity.

Her approach combines practical leadership experience, coaching methodology, neuroscience-informed development, and a deep belief that leadership begins from within.
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